Privacy policy

Privacy Policy

Last updated: June 5, 2026

Chay88 Creative Studio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Chay88 Creative Studio is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

 

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details
  • Account information including your username, password, security questions, preferences and settings
  • Transaction information including items you view, add to your cart, wishlist, or purchase, return, exchange or cancel, and your past transactions
  • Communications with us including information you include when contacting us for customer support or other enquiries
  • Device information including information about your device, browser or network connection, your IP address, and other unique identifiers
  • Usage information including information regarding your interaction with the Services, including how and when you navigate or use the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
  • Automatically through the Services from your device when you use our products or services or visit our website, including through the use of cookies and similar technologies
  • From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Provide, tailor, and improve the Services — to process your payments, fulfil your orders, manage your account, arrange shipping, facilitate returns and exchanges, send account notifications, and create a personalised shopping experience including product recommendations
  • Marketing and advertising — to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you relevant advertisements on the Services or other websites based on your activity
  • Security and fraud prevention — to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity
  • Communicating with you — to provide customer support and maintain our business relationship with you
  • Legal reasons — to comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors and other third parties who perform services on our behalf including payment processing, data analytics, customer support, cloud storage, fulfilment and shipping
  • With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices. Depending on where you reside, you may have a right to opt out of targeted advertising based on your online activity — you can exercise that right here
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations
  • With our affiliates or otherwise within our corporate group
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights, and the rights of our users or others

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information and for responding to your requests to exercise your rights. To learn more, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on these sites. Our inclusion of such links does not imply any endorsement of their content, owners, or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

  • Right to Access / Know — you may request access to personal information we hold about you
  • Right to Delete — you may request that we delete personal information we maintain about you
  • Right to Correct — you may request that we correct inaccurate personal information we hold about you
  • Right of Portability — you may request a copy of your personal information and ask us to transfer it to a third party in certain circumstances
  • Right to Opt Out of Sale or Sharing for Targeted Advertising — depending on where you reside, you may opt out of the "sale" or "share" of your personal information or opt out of targeted advertising. You can exercise this right here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as an opt-out request for that device and browser. Learn more at globalprivacycontrol.org
  • Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link in any email we send. We may still send non-promotional emails related to your account or orders

If you reside in the UK or European Economic Area, you may also have the following rights, subject to local law exceptions:

  • Objection to Processing and Restriction of Processing — you may ask us to stop or restrict our processing of your personal information for certain purposes
  • Withdrawal of Consent — where we rely on consent to process your personal information, you have the right to withdraw it at any time without affecting the lawfulness of prior processing

You may exercise any of these rights where indicated on the Services or by contacting us at the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification requirements.

To learn more about how Shopify processes your personal information and your related rights, visit privacy.shopify.com.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find the relevant supervisory authority here.

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country already determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about this Privacy Policy, would like to exercise any of your rights, or need to reach us for any reason, please contact us at:

📧 chay88creativestudio@gmail.com

For the purpose of applicable data protection laws, Chay88 Creative Studio is the data controller of your personal information.